Upon authorization, you may return unopened purchases received from Pastors.com within 30 days of delivery for a refund. Shipping charges and items damaged in transit are non-refundable.
For shortages, damaged, and defective items:
- Call Customer Care at (877) 727-8677 for instructions. There will be no additional charge to replace a damaged or defective product.
To return unopened items:
- In order for your return to be accepted at the warehouse, please contact Customer Care by telephone at (877) 727-8677. to request a Return Authorization number (RA) and special return instructions. Returns are subject to approval.
- You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.
- Please return product in the original packaging, and include a copy of your Packing List in the box.
- Please allow 4 to 6 weeks for credit processing. Your credit will be refunded in the same method as your payment for that order.
Discontinued products, sale items, DVDs, CDs, and downloadable resources are non-returnable and non-refundable.
If you need to cancel your order, please speak to a Customer Care representative at 1-877-PASTORS (727-8677). Orders may be cancelled or modified any time prior to when they are released for processing. Orders are released multiple times a day, so be sure to contact us right away if you want to cancel or change your order.
If you have a question on our policies, please email us [email protected]